In today’s knowledge economy, implementing effective knowledge management (KM) is one of the most impactful things organizations can do to ensure their success and future growth. But KM is not without its challenges. In fact, it often involves not just implementing new procedu res and a new software system, but also a culture change.
Here are seven of the top KM challenges today and how knowledge base software helps organizations address them.
Employees lack the motivation to participate.
For any KM strategy to be successful, there must be buy-in from the entire organization, from the front-line staff to managers and executives. This requires creating a culture in which learning and knowledge sharing are embraced and encouraged. Knowledge base software assists in the achievement of this goal by making it easy for employees to share knowledge and providing ways for top contributors to be recognized for their efforts.
A lot of information exists, but it isn’t actionable.
Data and information are just that until they become actionable, which means that they can be used. Knowledge base software provides an organizational structure for knowledge resources so that employees can find the information they are looking for when they have questions and problems.
The information is siloed in different departments.
Siloed information is an all too frequent occurrence in many organizations. This situation is harmful in a couple of ways. First, it means that people who might need certain resources don’t have access to them. Second, it leads to inefficiencies, for example, when efforts must be duplicated. Knowledge management software allows resources to be easily shared across an entire organization, while still being password-protected for security when necessary.
The information quickly becomes outdated.
Many industries are currently experiencing an unprecedented pace of change. By the time you learn something, it is already on its way to becoming outdated. This is part of the reason knowledge bases are so essential—most organizations simply can’t provide enough training to keep up. Knowledge base software helps employees stay current by making it easy to create, update, and share knowledge resources.
The information is incorrect.
Another major challenge is that while employees may possess a great deal of information, not all of that information is correct. Knowledge base software can help managers identify where their employees’ knowledge may be lacking, so they can take corrective action. In addition, content rating systems allow employees to identify the best and most relevant resources when they search the knowledge base.
The technology is complicated.
Knowledge management applications, like other enterprise software packages, are often not as user-friendly as they should be. When learning to use a system is overly complicated, the result is that people choose not to use the system at all. Specialized knowledge base software is easy to use and requires very little training, so employees can start using it and seeing its benefits immediately.
Knowledge management is not integrated into other processes.
Knowledge management is not a goal on its own: it is a process that supports an organization’s strategic objectives. As such, it needs to be part of, not separate from, what happens in the company on a daily basis. Knowledge base software that can be integrated with other enterprise software systems facilitates the connection between knowledge sharing and other business activities.
With big data and with knowledge coming into an organization from many different directions (for example, social media), effective knowledge management is only becoming more essential. Knowledge base software provides a simple-to-learn, easy-to-use tool that organizations can use to create, organize, distribute, and understand their knowledge resources. Learn more about how a knowledge base application can benefit your company today.
David Miller is an educational researcher who has vast experience in the field of teaching, Online testing and training. He is associated with prestigious universities and many leading educational research organizations. He’s also an ed-tech veteran, currently pursuing research in new Knowledge base software and contributing author with ProProfs.